Our 14 Day Listing Fee Money Back Guarantee

If you choose either our VIP or VIP Plus listing for your missing pet and you want your money back within 14 days then you can request a full refund. To help us improve our service, we might ask you what the reason is - if there is something we could do better then we want to know!

Our 14 Day Listing Fee Money Back Guarantee only applies to our VIP and VIP Plus listing fees. Any fees paid for our Number Protection Add On are non-refundable.